more trouble?

On friday I requested that the backup be deleted so that I could take a backup with manotickbrass moved over and could start moving gloucestersynchro over.  They assigned this to a developer who I guess decided to not just delete the old backup but try to resolve the underlying issue.   At 5AM or so Plesk got upgraded.  Ticket is still open, but this AM the websites went down.  I requested help with a separate ticket and they are back again.  Not sure what is going on exactly.